Lockerby Animal Hospital will be returning to curbside medicine starting Monday December 20th, 2021. The steady increase in COVID-19 cases in Ontario are concerning, especially before the holidays. The safety and health of our clients and staff is utmost importance.
Curbside medicine means that when you arrive for your appointment you will call our team to let us know you are here. The hospital phone number and parking spot you are in can be found on the orange sign in front of you. A member of our team will complete a history over the phone and when ready, will either come to your vehicle or have you come to the door to drop off your pet. It is really helpful if you complete the questionnaire emailed to you prior to the appointment. We can complete the examination and call you or have you on speaker phone while the exam is occurring. To complete payment after the visit, we will take payment over the phone with a credit card or come to the car with a portable debit machine.
What does this mean for clients of Lockerby Animal Hospital?
• We will have an increase in volume of phone calls. If you are in the parking lot, please press option #1 to get through to reception. If your call is non-urgent or you are not in the parking lot, please choose option #2 and leave a message, and a team member will get back to you as soon as they are available, within 24 hours.
• Clients will not be allowed in the building with the exception for euthanasia appointments.
• We will continue to do curbside delivery of food and medications until we feel that we are prepared to safely allow others in the hospital.
• Please check our webpage and social media frequently as our hours will change according to demand for services.
Once again, we encourage use of our webstore at www.myvetstore.ca/lockerbyah Delivery can be right to your home for free with orders of food and pet supplies over $60. Discounts are available when you select auto-ordering as well as other manufacturer promotions. Safe, convenient and money-saving.
We are so happy to still be able to provide care for your pet! Please be patient as we transition back into curbside medicine. Thank you so much for your continued support, patience and kindness. We hope that everyone has a safe, healthy and happy holiday
Happy Holidays from your team at Lockerby Animal Hospital